Returns

RIGHT OF WITHDRAWAL

For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a natural person buying products for purposes alien to business or professional activities). To exercise the right of withdrawal, the customer shall send a notice to Strategia srl within 14 working days from the delivery date. Note: the right of withdrawal may not be exercised by customers buying with his/her own VAT number.

The right of withdrawal is submitted under the following conditions:

The good and its parts shall be intact and returned in the original packaging (documents and accessories included);
If possible, the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden);
The customer is completely responsible for the shipping until the delivery of the product to Strategia's warehouse;
The shipping costs for the returned item are the responsibility of the buyer.

Strategia srl is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances.

CUSTOMER REFUND

Strategia srl will issue a full refund for the value of the item.

FORFEITURE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal shall forfeit when Strategia srl determines:

The total or partial use of the good;
The lack of the original external and/or internal packaging;
The lack of products' basic elements;

After verification of the integrity of the product (as per General Conditions of Contract), the cost of the item/s will be refunded, while shipping costs will be retained by Strategia srl.

CONTACT AND COMPLAIN

Any notice or complains to Strategia srl on the Purchase Agreements shall be sent to the Customer Service, writing to servizioclienti@strategiashoes.com.